Frequently Asked Questions
Find quick answers about Bano Bazar products, ordering, delivery, care, returns and customer support.
What type of jewellery does Bano Bazar sell?
We offer heritage-inspired and contemporary fashion jewellery for Pakistani and eastern styling, including necklace sets, bridal sets, malas, earrings, rings, pendants, bangles, karas, cuffs and bracelets.
Is your jewellery made from real gold or precious gemstones?
Unless a product page explicitly states otherwise, our products are fashion jewellery and are not solid gold, solid silver or precious gemstones. Listings may describe gold-tone or silver-tone finishes and crystal-style, pearl-style, bead, mirror or enamel-style decorative details.
Will the product look exactly like the photographs?
We make reasonable efforts to show colours, scale and detail accurately. Slight variations can occur because of lighting, photography, screen settings and small production differences. Review all product images and measurements before ordering.
How do I choose the correct size?
Check the measurements on the product page. For rings, bangles or fitted pieces, compare the listed dimensions with an item that already fits. Contact us with the SKU before ordering if you need help.
How can I place an order?
Select the item and available options, add it to the cart, and complete checkout with your name, active phone number and full delivery address. You will receive confirmation after the order is placed.
Which payment methods are accepted?
The currently available payment methods are displayed at checkout. Cash on Delivery orders may require phone or WhatsApp confirmation, and selected orders may require advance payment.
How long does delivery take in Pakistan?
Orders normally require 1 to 2 working days for processing. Estimated delivery is approximately 3 to 5 working days in major cities and 5 to 7 working days in other cities or remote areas after dispatch.
How can I track my order?
Tracking information may be sent by email, SMS or WhatsApp after dispatch. If you have not received an update, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after processing or dispatch begins.
Can I return or exchange an item?
Eligible unused and unworn items may be requested for return or exchange within 7 calendar days of delivery. Pierced earrings that have been tried on, customised items, final-sale products and customer-damaged items are not eligible. Read our Returns and Exchange Policy for full details.
What should I do if my order arrives damaged or incorrect?
Contact us within 48 hours with your order number, clear photographs and a continuous unboxing video showing the sealed parcel, shipping label, packaging and item.
How should I care for my jewellery?
Keep it away from water, perfume, lotion, sanitiser and chemicals. Remove it before bathing, swimming, sleeping or exercising. Wipe gently with a soft, dry cloth and store each piece separately.
Do you deliver outside Pakistan?
International delivery depends on destination, courier service and customs requirements. Contact us before ordering so availability, cost and estimated delivery can be confirmed.
How can I contact Bano Bazar?
WhatsApp or call +92 312 345 6789, or email orders@banobazar.pk. Support hours are Monday to Saturday, 10:00 AM to 7:00 PM Pakistan Standard Time.