Customer Care

Returns & Exchanges

Eligible items may be requested for return or exchange within 7 calendar days of delivery, subject to the conditions below.

Eligible Items

  • Unused, unworn, unwashed and undamaged.
  • Original packaging, tags and accessories included.
  • Invoice or order confirmation available.
  • Request submitted within 7 calendar days.

Non-Returnable Items

  • Pierced earrings tried on or with a broken hygiene seal.
  • Customised, altered, personalised or made-to-order items.
  • Products marked final sale or non-returnable.
  • Items damaged through wear, misuse or improper storage.

How to Request a Return or Exchange

  1. Contact us within 7 calendar days at orders@banobazar.pk or WhatsApp +92 312 345 6789.
  2. Share your order number, product name or SKU, reason for the request, and clear photographs of the item and packaging.
  3. Wait for approval and return instructions before sending the parcel.
  4. Pack the item securely in its original protective packaging and use a trackable courier service.

Do not send an item without approval. Unauthorised returns may be refused and sent back at the customer's cost.

Damaged or Incorrect Items

Report a damaged, incorrect or missing item within 48 hours of delivery. Provide clear photographs and a continuous unboxing video showing the sealed parcel, shipping label, packaging and item.

Exchange and Refund Processing

Returned items are inspected before approval. Any exchange price difference and new delivery charge must be paid before dispatch. If a replacement is unavailable, we may offer another item, store credit or a refund.

Approved Refunds

Approved refunds are normally processed through an available method within 7 to 10 working days after inspection. Bank, wallet or provider processing times may vary.

Colour and Appearance

Slight differences in colour, scale or brightness can occur because of screen settings, lighting and photography. Minor variations are not considered defects.

Unless an item is verified as damaged, incorrect or incomplete because of our error, the customer is responsible for return shipping and safe delivery back to Bano Bazar. Original shipping charges are not refundable except for verified fulfilment errors.